This Privacy Policy explains how oyen33 collects, uses, stores, and protects your personal information when you use the oyen33 platform. We are committed to handling your data responsibly and in accordance with applicable data protection legislation.
This Privacy Policy applies to all personal data processed by oyen33 in connection with your use of oyen33.win and all associated products and services. Please read it carefully before registering an account or submitting any personal information to oyen33.
1.1 oyen33 ("we", "us", "our", "the Platform") is the data controller responsible for the personal information of players who register and use the oyen33 online casino and sportsbook platform available at oyen33.win.
1.2 oyen33 operates under an international gaming authority licence and is subject to the data protection and privacy obligations imposed by that regulatory framework. We are additionally mindful of the Personal Data Protection Act 2010 (PDPA) of Malaysia, which governs the processing of personal data of Malaysian individuals by commercial entities.
1.3 By registering an account on oyen33, you acknowledge that you have read this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any aspect of this policy, you should not create an account or submit personal information to oyen33.
1.4 This Privacy Policy should be read alongside the oyen33 Terms & Conditions and Responsible Gaming Policy, both of which govern your use of the platform.
2.1 Registration Data: When you create an oyen33 account, we collect your full legal name, date of birth, residential address, email address, and mobile phone number. This information is required to establish your account, verify your identity, and fulfil our obligations under our international gaming licence.
2.2 Identity Verification Data: To comply with know-your-customer (KYC) requirements, oyen33 may collect copies of government-issued identification documents (such as your Malaysian national identity card or passport) and proof of address documentation. This data is processed solely for verification and regulatory compliance purposes.
2.3 Financial Data: oyen33 collects payment-related information necessary to process deposits and withdrawals, including e-wallet identifiers (Touch 'n Go eWallet, Boost, GrabPay) and bank account details where applicable. Full payment card numbers are not stored on oyen33 servers — payment processing is handled by certified third-party payment processors.
2.4 Transaction Data: We record all deposits, withdrawals, game wagers, bonus transactions, and account balance movements associated with your oyen33 account.
2.5 Technical Data: We automatically collect certain technical information when you access oyen33, including your IP address, device type and operating system, browser type and version, referring URL, pages visited, session duration, and approximate geolocation derived from your IP address.
2.6 Communications Data: Any correspondence you send to oyen33 support — via live chat, email, or any other channel — is retained as part of your account record for service and compliance purposes.
2.7 Responsible Gaming Data: Information relating to your responsible gaming settings, including deposit limits, self-exclusion periods, and any concerns raised with our support team, is recorded and managed as a distinct category of sensitive account data.
3.1 oyen33 processes your personal data for the following purposes:
4.1 oyen33 processes your personal data on the following legal bases:
5.1 oyen33 does not sell your personal data to third parties. We share personal data only in the following limited circumstances:
5.2 All third parties with whom oyen33 shares personal data are required to process that data lawfully, to maintain appropriate security measures, and to use it only for the specified purpose.
6.1 oyen33 uses cookies and similar tracking technologies on the oyen33.win website to facilitate login session management, platform functionality, and analytics.
6.2 The following categories of cookies are used on oyen33:
6.3 You may control non-essential cookies through your browser settings. Disabling certain cookies may affect the functionality of the oyen33 platform.
7.1 oyen33 retains personal data for as long as necessary to fulfil the purposes described in this Privacy Policy and to comply with applicable legal and regulatory obligations.
7.2 Player account data — including identity documents, transaction records, and responsible gaming records — is retained for a minimum period of five (5) years following account closure, as required under our international gaming authority licence and applicable anti-money laundering regulations.
7.3 Marketing preference data is retained until you withdraw consent or close your account. Communications data (support correspondence) is retained for three (3) years following last contact, or longer where required for ongoing dispute resolution or regulatory purposes.
7.4 Following the expiry of applicable retention periods, oyen33 will securely delete or anonymise personal data so that it can no longer be associated with an identifiable individual.
8.1 oyen33 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, role-based access controls limiting internal data access to authorised personnel only, regular security audits and penetration testing, and multi-factor authentication for administrative platform access.
8.2 While oyen33 takes all reasonable precautions, no internet-based service can guarantee absolute security. You are responsible for maintaining the confidentiality of your oyen33 account credentials and for notifying us immediately at [email protected] if you suspect any unauthorised access to your account.
oyen33 will never contact you requesting your password. If you receive any communication claiming to be from oyen33 and asking for your login credentials, treat it as a phishing attempt and do not respond.
9.1 Subject to applicable law, you have the following rights in relation to your personal data held by oyen33:
9.2 To exercise any of the above rights, contact oyen33 at [email protected] (plain text — not a clickable link). We will respond to verified requests within 30 days. We may require proof of identity before processing a data rights request.
10.1 oyen33 is strictly an adult platform. We do not knowingly collect or process personal data of individuals under the age of 21. Age verification is a mandatory step in the oyen33 registration process.
10.2 If oyen33 becomes aware that personal data has been collected from an individual under 21 years of age, that account will be immediately suspended, the data will be deleted, and any deposits will be returned. If you believe a minor has registered an oyen33 account, please notify us immediately at [email protected].
11.1 oyen33 may transfer your personal data to service providers and infrastructure partners located outside Malaysia. Where such transfers occur, oyen33 ensures that appropriate safeguards are in place — such as standard contractual clauses or equivalent data protection mechanisms — to ensure that your data receives an equivalent level of protection as it would under Malaysian data protection law.
11.2 By using the oyen33 platform, you consent to the transfer of your personal data to countries outside Malaysia where necessary for the provision of oyen33's services, subject to the safeguards described in this section.
12.1 The oyen33 platform does not contain links to third-party websites. In the event that third-party content is embedded within the platform (such as game studios or payment processor interfaces), those third parties operate under their own privacy policies. oyen33 is not responsible for the privacy practices or content of such third-party providers beyond the contractual data protection obligations imposed on them as our processors.
13.1 oyen33 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered players via their registered email address or via a prominent notice displayed upon next login to the oyen33 platform.
13.2 The date of the most recent revision is displayed at the top of this Privacy Policy. Continued use of the oyen33 platform following notification of a revised policy constitutes acceptance of the updated terms.
14.1 For any questions, concerns, or data rights requests in relation to this Privacy Policy or oyen33's data processing practices, please contact us at:
Data Protection Contact: [email protected] — copy and email directly. This is displayed as plain text and is not a clickable link. We target a response to all data-related enquiries within 30 calendar days.
14.2 If you are not satisfied with oyen33's response to a data protection concern, you may have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction of residence.
Our Privacy Commitments at a Glance
Key principles that define how oyen33 handles your personal data
All data transmitted to and from oyen33 is protected by 256-bit SSL/TLS encryption — the same standard used by Malaysia's major banking institutions including Maybank2u and CIMB Clicks.
oyen33 does not sell, rent, or trade your personal information to third parties for commercial purposes. Data sharing is limited strictly to what is necessary for platform operation and regulatory compliance.
You have the right to access, correct, delete, and export the personal data oyen33 holds about you. Submit a verified request to [email protected] and we will respond within 30 days.
oyen33 processes data in accordance with our international gaming authority licence obligations and is mindful of Malaysia's Personal Data Protection Act 2010 (PDPA).
oyen33 only collects personal data that is necessary for the specific purposes described in this policy. We do not collect data speculatively or hold it beyond required retention periods.
Marketing communications from oyen33 are sent only with your explicit consent. You can withdraw consent and opt out of all promotional communications at any time via your account settings.
oyen33 is built on a foundation of security, transparency, and player trust — for Malaysian players in Kuala Lumpur, Penang, Johor Bahru, and beyond. Sign in to manage your data preferences, responsible gaming settings, and account security today. 21+ only.
Sign In to oyen33